Technology
How Access Control Technology Makes the Concierge's Job Easier
Discover how modern technology reduces the concierge's workload and improves building security.
Read articleFeatures
Everything your community needs
A complete platform that replaces the traditional intercom and adds features that never existed before
Real-Time Voice & Video
HD voice and video calls between the entrance and apartments, from anywhere with internet.
Web Concierge
Control panel for the concierge from any PC or tablet. No installation required, 100% web-based.
Secure Access
Full control of who enters and when. Timestamped records with photos of every access event.
QR Guest Pass
Generate a unique QR code for your visitors. Valid for however long you define.
Facial Recognition
Hands-free access. No keys, no cards. Just the resident's registered face.
Vehicle Access
Automatic license plate reading for barrier or gate opening without leaving the car.
Package Management
Automatic notification to the resident.
Zero Maintenance
No cables, no obsolete hardware. Automatic cloud updates.
Parking Management
Manage building parking in real time: visitors, residents, and owners.
Mobility
Use your smartphone to communicate with your building's concierge from anywhere. No more running to answer the door.
NFC Card
For those who prefer a more traditional access method, use proximity NFC cards for each resident, simplifying building access.
Support
All our plans include support managed by real humans. No bots. You'll always have reliable technical assistance.
Numbers that support our value proposition
8
Years of history
300M
Records generated
47+
Active communities
19000+
Satisfied residents
4.9
Google rating
How it works
Activate your community in 3 steps
No construction, no cables, no disruptions. In 1 to 3 business days your community is up and running.
01
Download CITOApp
Available on the App Store and Google Play. Create your account and set up your profile in minutes.
02
Welcome Email
You receive access to the admin panel. Import the residents list and configure access permissions.
03
Auto-Configuration
The system configures itself. Residents receive an invitation by email and are ready immediately.
New
Totem 2.0
The smart hardware for your building entrance
Designed for modern communities. Combines HD video calls, facial recognition, NFC reader, and QR scanner in a single weather-resistant device.
HD Video Calls
Facial Recognition
NFC Reader
QR Scanner
IP65 Water Resistant
7" Touch Screen
Comparison
CITOApp vs. Traditional Intercom
Compare both options and make an informed decision
Feature
Traditional Intercom
CITOApp
Cables & hardware
Availability
Annual maintenance
Access control
Installation cost
Updates
Visitor log
Real customers
What our customers say
Verified reviews from administrators and residents who trust CITOApp.
Google
“Super easy and friendly, the setup process is fast, the admin console is simple and efficient! As a community, Condominio Portal del Parque is amazed and grateful to the CITOApp team for their support!!!”
José Puga
Administrador · Portal del Parque
Google
“In our building we had the old intercom system full of problems... We hired CITOApp and it was the solution. The change was immediate.”
Mauro Abello
Comité · Mirador El Carmen
Play Store
“Excellent service quality at a very low cost. In our building it works perfectly. Totally recommended.”
Néstor Contreras
Comité de Administración · Parque El Roble
App Store
“Amazing app for when you can't get to the intercom — the intercom comes to you!! Excellent!!!”
CC
Cchinchilla
Residente · Condominio
App Store
“It solved several issues in our building where we didn't have an intercom. Excellent app!!!”
DA
Danielita_84
Residente · Condominio
Google
“Super easy and friendly, the setup process is fast, the admin console is simple and efficient! As a community, Condominio Portal del Parque is amazed and grateful to the CITOApp team for their support!!!”
José Puga
Administrador · Portal del Parque
Free download
Download CITOApp now
Available on the main app stores. Free for residents.
Free for residents. The community pays for the plan.
FAQ
Frequently asked questions
Everything you need to know before deciding
Between 1 and 3 business days, without disruptions to the building. No construction or new cables required.
Yes. CITOApp works from anywhere in the world with an internet connection. You can receive visitors and open the door from overseas.
They can use NFC cards or manual access through the concierge. No one is left without access.
Yes. No penalties. Just 30 days' notice. No forced retention clauses.
100% human. No chatbots. You can submit a ticket or call (Plans M & L) and a real person will always assist you.
Yes. We use end-to-end encryption (E2E). Every access is logged with exact time and a photo of the visitor.
You can remotely delete your account and block access from any other device. The concierge can also manage this.
Up to 7 users per unit. Perfect for large families or shared living arrangements.
Yes. CITOApp works in parallel with your existing intercom. There is no penalty for keeping both.
No. Training is free and the platform is so intuitive that anyone can master it in minutes.
Have another question? Our team responds in minutes.
Talk to the teamBlog
Blog & resources
Learn about access technology and community management
Security
Prevent Gate Theft with Advanced Technology
Gate theft is a common problem in residential complexes. We show you how to prevent it with AI.
Read article
Management
The Importance of Access Control Software
Why software is now more important than hardware in the security of your community.
Read article
History
The Evolution of Intercom: From Analog to Digital
A journey from the first copper intercoms to today's mobile apps.
Read articleContacto
Let's talk
Tell us about your community and we'll prepare a personalized proposal